Cookie Policy for
VRD Retail LTD

Welcome to the Privacy Policy of VRD Retail LTD (“we”, “us”, or “our”).

Established in 2017, VRD Retail LTD orchestrates high-velocity supply chains across the United Kingdom, European Union, North America, and Australia. We respect your privacy and are committed to protecting your personal data. This Privacy Policy will inform you as to how we look after your personal data when you visit our website, use our services, or interact with our supply chain network.

1. Important Information and Who We Are

 

Purpose of this Privacy Policy
This Privacy Policy aims to give you information on how VRD Retail LTD collects and processes your personal data through your use of this website and our retail/supply chain services, including any data you may provide when you sign up for our newsletter, purchase a product, or engage with our logistics services.

Controller
VRD Retail LTD is the controller and responsible for your personal data. If you have any questions about this Privacy Policy, please contact us using the details set out below.

Contact Details

  • Full name of legal entity: VRD Retail LTD

  • Email address: enquiries@vrdretail.co.uk

  • Postal address: Hurlingham Studios, Ranelagh Gardens, London, SW6 3PA

You have the right to make a complaint at any time to the Information Commissioner’s Office (ICO), the UK regulator for data protection issues (www.ico.org.uk). We would, however, appreciate the chance to deal with your concerns before you approach the ICO, so please contact us in the first instance.

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2. The Data We Collect About You

Personal data means any information about an individual from which that person can be identified. We may collect, use, store, and transfer different kinds of personal data which we have grouped together as follows:

  • Identity Data: Includes first name, last name, username or similar identifier.

  • Contact Data: Includes billing address, delivery address, email address, and telephone numbers.

  • Financial Data: Includes bank account and payment card details.

  • Transaction Data: Includes details about payments to and from you and other details of products and services you have purchased from us.

     

  • Technical Data: Includes internet protocol (IP) address, browser type and version, time zone setting and location, and operating system and platform.

     

  • Usage Data: Includes information about how you use our website, products, and services.

     

  • Marketing and Communications Data: Includes your preferences in receiving marketing from us and our third parties and your communication preferences.

3. How Your Personal Data Is Collected

We use different methods to collect data from and about you, including through:

  • Direct interactions: You may give us your Identity, Contact, and Financial Data by filling in forms or by corresponding with us by post, phone, email, or otherwise.

  • Automated technologies: As you interact with our website, we may automatically collect Technical Data about your equipment and browsing patterns via cookies and server logs.

  • Third parties or publicly available sources: We may receive personal data about you from various third parties such as analytics providers (like Google), advertising networks, and technical/payment/delivery service providers involved in our global supply chain.

4. How We Use Your Personal Data

We will only use your personal data when the law allows us to. Most commonly, we will use your personal data in the following circumstances:

  • Performance of a Contract: Where we need to perform the contract we are about to enter into or have entered into with you (e.g., delivering a product).

  • Legitimate Interests: Where it is necessary for our legitimate interests (or those of a third party) and your interests and fundamental rights do not override those interests.

  • Comply with a Legal Obligation: Where we need to comply with a legal or regulatory obligation.

Purposes for which we will use your personal data:

  • To register you as a new customer.

  • To process and deliver your order, including managing high-velocity supply chain logistics.

  • To manage our relationship with you (e.g., notifying you about changes to our terms).

  • To administer and protect our business and website.

  • To deliver relevant website content and advertisements to you.

5. International Transfers

As VRD Retail LTD operates across the UK, EU, North America, and Australia, we share your personal data within our global network and with external third parties (such as logistics and freight partners).

Whenever we transfer your personal data out of the UK, we ensure a similar degree of protection is afforded to it by ensuring at least one of the following safeguards is implemented:

  • We will only transfer your personal data to countries that have been deemed to provide an adequate level of protection for personal data.

  • Where we use certain service providers, we may use specific contracts approved for use in the UK (Standard Contractual Clauses) which give personal data the same protection it has in the UK.

6. Data Security

We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used, or accessed in an unauthorised way. In addition, we limit access to your personal data to those employees, agents, contractors, and other third parties who have a business need to know.

7. Data Retention

We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.

By law, we have to keep basic information about our customers (including Contact, Identity, Financial, and Transaction Data) for six years after they cease being customers for tax purposes.

 

8. Your Legal Rights

 

Under certain circumstances, you have rights under data protection laws in relation to your personal data, including the right to:

  • Request access to your personal data.

  • Request correction of your personal data.

  • Request erasure of your personal data.

  • Object to processing of your personal data.

  • Request restriction of processing your personal data.

  • Request transfer of your personal data.

  • Right to withdraw consent.

If you wish to exercise any of the rights set out above, please contact us at enquiries@vrdretail.co.uk

9. Cookies

You can set your browser to refuse all or some browser cookies, or to alert you when websites set or access cookies. If you disable or refuse cookies, please note that some parts of this website may become inaccessible or not function properly.

10. Third-Party Links

 

This website may include links to third-party websites, plug-ins, and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements.